7 Best Field Service Management Software of 2023 (Ranked)

If your business revolves around providing customer service away from your office or workshop, you need field service management software.

This is a specialized type of software that helps you manage your operations in the field.

You could be dealing with task management that needs to be completed in the field.

Alternatively, you could be using scheduling software that allows you to keep track of crew availability.

You could even be using invoicing software that can help you get paid for the jobs you do.

Whatever the case may be, a good field service management software will make your life much easier.

In this article, I will look at the best field service management software right now.

By the end, you should have a much better idea of which one is the best fit for your business.

Let’s get right into it.

What Are The Best Field Service Management Software?

The following are the best field service management (FSM) software on the market right now.

1. Jobber.

Best Overall For Field Service Management.

Jobber is great for those that want to ensure their field service management is as efficient as possible.

With back and forth messaging, GPS tracking, job scheduling and quoting automation, and much more, Jobber is a feature-rich software that will make your field service management run like a well-oiled machine.

This allows you to provide a professional customer experience in your business.

If you want to stay on top of service requests and create winning quotes that help you close more deals, then Jobber could be the software for you.

You’ll also be able to schedule jobs faster, create emails that look great, and get paid faster with this field service management platform.

Key Features:

• A client hub that provides a 360-degree view of every client.
• A field service management system for requests allows you to respond to and manage customer requests quickly.
• GPS tracking and job history that helps you optimize your field service management.
• An online booking system that enables you to schedule jobs faster.
• With automated emails and text messages, you can keep your clients updated on their job status.

Pricing:

The pricing plans for Jabber are as follows:

• Core: $39/mo
• Connect: $119/mo
• Grow: $239/mo

2. Synchroteam.

Best For Mobile Field Service.

Synchroteam manages your mobile workforce to deliver your customers the best possible home service.

Providing excellent service delivery, a user-friendly interface, and customizable mobile applications, Synchroteam is a great contender for the best field service management software.

With multi-features created with the mobile workforce in mind, you’ll be able to manage your field workers and customers with ease.

With this software, you can also optimize your resources and keep track of your service professionals’ progress.

With schedule & dispatch features, you can assign the right technician for the job and ensure that jobs are completed on time.

You can also track your service team’s progress in real-time with GPS tracking and receive automatic alerts of any delays.

A new online booking feature also allows your customers to book appointments online.

With the ability to use custom forms and even create a portal for your customers, Synchroteam is an excellent choice for field service management.

Key Features:

• Time tracking features mean you can keep track of your team members’ progress and optimize your resources.
• Field service CRM features help you manage your customer relationships.
• Contract management features help you keep track of your agreements and ensure that jobs are completed on time.
• Inventory management features help you keep track of your resources to optimize your stock as needed.
• Use Synchroteam’s payment processing to get paid for your services.

Pricing:

There is the option to pay on a monthly or annual basis, as follows:

• Annual: $24 per user per month
• Monthly: $31 per user per month

There’s also a 14-day trial to test out the software.

3. Visual Planning.

Best For Optimizing Field Service Management.

Visual Planning gives you the ability to optimize your field service management with its versatile software.

With its intuitive FSM software interface, you can easily create appointments and assign technicians.

You can then streamline operations and better understand your business with its reporting features.

Analytics gives you a detailed look into your business performance so that you can make the necessary changes.

One great feature about Visual Planning is that you can also schedule from anywhere with their app (available on both iOS and Android) so that you can manage your business on the go.

Key Features:

• A simple and easy-to-use drag-and-drop interface for scheduling.
• Dedicated dashboards allow you to get a clear overview of your business.
• Analytics and reporting features help you understand your business performance and make changes as needed.
• International scheduling features help you manage appointments in different time zones.
• Task fragmentation so you can assign other technicians to other parts of the job as required.
• Easy sync to Microsoft 365 and Google personal calendars means you can keep track of your appointments.

Pricing:

Based on your specific needs, you can choose from these pricing plans:

• VP Go (for mobile users): $ 15 /month (Saas)
• VP Portal (for daily users): $35 /month (SaaS)
• VP Desk (for central schedulers): $55

There is also a perpetual license cost involved.

4. Verizon Connect.

Best For Drag And Drop Scheduling.

Verizon Connect offers field service and project management software tailored to meet your business’s needs.

With its powerful features, you can manage your mobile workforce, optimize resources, and keep track of your team’s progress in real-time.

Through their Reveal Field software, you can dispatch technicians and keep track of their progress using drag and drop scheduling.

You can also respond to customer requests with the proper visibility, delivering the best customer service possible.

In addition, communicating with ease with your team through the software will help keep everyone on track.

With ETA notifications, your customers will always know when to expect your technician – a process that builds trust and confidence.

Key Features:

• A tailored solution that is designed to meet the specific needs of your business.
• Innovative scheduling features help you optimize your resources.
• Use a drag-and-drop calendar to dispatch your technicians.
• See any open or unassigned jobs to make sure that nothing is missed.
• Communication features help you keep in touch with your team.
• Schedule multi-technician visits as needed – quickly and efficiently.

Pricing:

Schedule a consultation to discuss pricing tailored to your specific business needs.

5. KickServ.

Best For Enabling Customer Payments.

KickServ makes it easy to get paid for your services with its payment processing features.

Its straightforward interface means getting started and being up and running quickly.

You can collect online payments, which helps streamline your processes and makes it easy for your customers to pay.

In addition, you can also manage your invoices and quotes with ease so that you always have a record of what has been agreed upon.

With an easy-to-use interface, you can manage your business no matter where you are.

An Estimates & Invoices module makes it easy to generate and manage quotes and invoices.

Key Features:

• Easy to use dashboard that makes it easy to get started.
• Online payment processing helps you to collect payments easily.
• Manage your invoices and quotes with ease.
• Job management features help you keep track of your team’s progress.
• Accounting integrations make it easy to manage your finances.

Pricing:

These are the four pricing plans available:

• Lite: $31/mo
• Starter: $79/mo
• Business: $159/mo
• Premium: $239/mo

6. RazorSync.

Best For Automatic Rescheduling.

RazorSync allows you to stop losing revenue from missed appointments with its automatic rescheduling feature.

This means that if your technician is running late, the software will automatically contact the next customer on the list and let them know when to expect the technician.

With its real-time tracking features, you can see where your technicians are at all times.

Integrate with Quickbooks to manage your finances efficiently and ensure that your finances are always up-to-date.

In addition, you can manage your customer data securely and keep track of all interactions.

With easy time logging, you can track your team’s progress and bill customers accurately.

Key Features:

• Create work orders that are easy to understand.
• Schedule appointments and track your technician’s progress in real-time.
• Integrate with Quickbooks to manage your finances every time.
• Create customer experiences tailored to their specific needs, ensuring you provide a great experience with every visit.
• With Field Service Tech Management, you can keep track of your field service technicians and know when they’re available.

Pricing:

The following are the pricing plans that RazorSync offers:

• Solo: $55 / month
• Team: $145 / month
• Pro: $300 / month
• Enterprise: $790 / month

All of these are paid annually.

7. ServiceFusion.

Best For Enterprise-Level Features.

ServiceFusion gives you enterprise-level features for a fraction of the cost.

You can manage your entire business with ServiceFusion, from scheduling and invoicing to having the correct customer data at your fingertips.

You can easily keep track of your team’s progress with time logging and job reporting features.

If you want to serve your customers with the best possible experience, ServiceFusion can help you do that.

With VoIP Phone Software built with customers in mind, you can easily keep in touch with your team and customers as needed.

In addition, a payment platform built from the ground up for contracts allows you to get paid for your services without worrying about missed appointments or revenue.

Key Features:

• GPS Fleet Tracking means you always know where your technicians are.
• A payment platform built for contractors means you get paid on time.
• A field service mobile app lets you work from anywhere and at any time.
• Customer self-scheduling features let customers pick the time that works best for them.
• Online invoicing & payments are made easy with the right modules.

Pricing:

The following are the pricing plans for ServiceFusion.

• Starter: $126 per month
• Plus: $186 per month
• Pro: $339 per month

All of these are billed annually.

Other field service management software not mentioned in this article include Salesforce, Housecall Pro, mHelpDesk, ServiceTitan, and FieldEdge.

What Are Field Service Management Software?

Field service management software are tools that help businesses manage, schedule, and dispatch field service technicians.

One can use these tools to track technician location and job progress in real-time and manage customer data and invoicing.

Businesses can improve customer satisfaction and reduce operational costs with the right field service management software.

The right field service software ensures that customer management is easy, job scheduling is accurate, and invoicing is streamlined.

Top Reasons Why Businesses Need Field Service Management Tools

The top field service management solutions offer several advantages to businesses, including:

• Improved customer satisfaction due to accurate job scheduling and better customer communication.
• Reduced costs due to streamlined invoicing and more efficient job management.
• More organized and precise data due to the proper field data collection process.

In a nutshell, businesses that rely on field service technicians should consider implementing field service management software to improve their operations and bottom line.

Features of Field Service Management Software

Field service management software typically offers the following features.

Work Order Management

A great field service management solution will allow businesses to create work orders that are easy to understand and actionable.

In addition, this type of software should enable companies to track the progress of their technicians in real-time.

Scheduling

Scheduling is another feature that most field service management solutions offer.

This should include the ability to create schedules and appointments that are easy to understand, as well as the ability to customize schedules for different customers.

Dispatching

Dispatching is a critical component of field service management.

A good dispatch solution will help businesses optimize their technician allocation and improve customer satisfaction.

GPS tracking

Field service operations need to be able to track the location of their technicians in real-time.

GPS tracking is a feature that allows businesses to do this and monitor job progress and estimate arrival times for customers.

Field service businesses that do not know where their technicians are or the status of in-progress jobs are at a disadvantage.

Invoicing

Allowing invoicing through the field service management software is a great way to streamline operations.

This feature should allow businesses to create and send invoices electronically and track payments – no need to pay for third-party software that only disrupts one’s workflow.

Mobile Devices And Apps

A field service management app will allow businesses to manage their operations from anywhere.

This is a great way to improve communication and collaboration between office staff and field technicians.

Mobile access is key to any business in this industry and many field service management platforms now offer this feature.

Customer Management

Field service companies need to track their customers and their interactions with technicians.

Good customer management software will allow businesses to collect data on each customer and track job progress and invoicing.

All of this data can improve customer service and increase all-around satisfaction.

Accurate Job Details

Having top-quality and the right quantity of information is critical.

The right field service software management tool of choice should provide job costing abilities and tie assets and inventory to specific jobs.

This will help businesses make better decisions, as well as keep accurate records of what was done, when it was done, and how much it cost.

User control

A fully customizable field service software solution will allow businesses to give their employees the ability to see and use the features that are only relevant to their job.

This will help businesses keep their data organized and secure as well as improve employee productivity.

Cloud Based Software

Most field management software is now cloud-based, allowing businesses to access their data from anywhere they need.

This is an excellent option for businesses with field technicians who are not always in the office.

The right cloud-based solution is key to keeping data secure and accessible, with various backups also included as part of an automatic workflow.

Workflows

Speaking of workflows, ensuring profitability means that your back-office software allows you to reach the service level agreements (SLAs) that you have in place with your clients.

Workflows ensure that your team knows what needs to be done, when it needs to be done, and by whom.

Multiple software solutions provide the right software to ensure that logic exists on the customer portal, which means that requests for additional customer support are reduced.

Wrap Up.

Small businesses considering a field service management solution should consider the essential features to their operations.

The right software will help businesses improve communication, collaboration, and customer satisfaction.

Ranging from landscaping to pest control uses and everything in between, field service management software is a great way to streamline operations and improve a company’s bottom line.

To recap, the best field service software available right now are:

• Jobber: Best Overall For Field Service Management.
• Synchroteam: Best For Mobile Field Service.
• Visual Planning: Best For Optimizing Field Service Management.

The field service industry is growing rapidly, and the best field service management software is evolving to meet the needs of businesses.

Make sure to keep up with the latest trends and features to get the most out of your field service management solution.

Have you ever used field service management software?

What was your experience like, and is there any other software you recommend?

Let me know in the comments below.

Further reading on AdamEnfroy.com: Check out this post on the best sales management software for small businesses if you want to make the most out of your sales team.

In addition, these resource management software will allow you to keep track of your company’s most important asset: your people!