7 Best RMM Software of 2023 (Ranked & Reviewed)

RMM software (a.k.a remote monitoring and management software) provides remote control to users over a network.

With RMM software, you can remotely monitor a network of devices connected to your business and obtain any needed information.

This post will provide an overview of the best RMM software for networking professionals.

These are based on features such as:

• Popularity and user base.
• Pricing.
• Ease-of-use.
• Compatibility with significant network devices.
• Features offered.
• And more.

Let’s jump right into this topic.

What Is The Best RMM Software?

The following are the best RMM software on the market right now.

1. Atera.

Best Overall RMM Software.

Atera allows you to be proactive in your system and network monitoring.

If you want to detect issues before they escalate, this RMM solution promises to do just that.

With an all-in-one RMM platform, you’ll be able to monitor your IT automation, scripting, reporting, remote access, and much more.

Staying connected and being aware of your business’ IT changes can help you maintain a secure environment, which Atera can help you with.

In addition, Atera promises to provide the support you need whenever required.

With this platform, you can manage your clients from a single dashboard.

Key Features:

• Their RMM feature is outstanding, and I like how it can help remotely monitor and manage devices.
• I also appreciate their patch management feature because it helps keep various devices up-to-date and secure.
• Their network discovery feature is also beneficial because it gives a 360° view of my network so I can see potential security risks.
• Lastly, their PSA feature is tailored to IT departments and helps streamline the helpdesk, billing, and reporting processes.

Pricing:

There are three pricing plans with Atera:

• Pro: $99 per user per month
• Growth: $129 per user per month
• Power: $169 per user per month

Get started with Atera.

2. RMM Central.

Best For Discovering Connected Devices.

RMM Central allows you to discover all network devices connected to a single server in your network and manage them remotely.

This platform is cloud-based, and one can set it up without hardware or software installation on the client end.

Another unique feature of RMM Central is that it’s flexible enough to fit into any IT environment, whether a small business or an enterprise.

Plus, you’re not limited to a particular network device either.

You can track everything from firewalls and servers to wireless access points using RMM Central.

If you also want to monitor all the right metrics from your network devices, RMM Central comes highly recommended.

Key Features:

• Remotely monitor the health of all wired and wireless devices on a single dashboard without hardware or software installation.
• Observe critical metrics of all network devices to prevent potential issues before they occur.
• Ensure the security of your business against threats by creating custom reports for each customer, along with preventive measures.
• Get real-time alerts and notifications to take immediate action on all security concerns before escalating.
• Troubleshoot issues related to applications, network traffic, bandwidth usage, and other complex problems.
• Patch management services allow you to deploy patches and updates across all devices rapidly.

Pricing:

You can download RMM Central for free and explore its features during a 30-day free trial.

3. Kaseya VSA.

Best For Those Looking To Eliminate Network Inefficiencies.

Kaseya VSA boasts over 100,000 users that use it as a solution for their business requirements.

With Kaseya VSA, eliminating inefficiency in IT systems management has become a reality.

You can also optimize the right tools across your entire organization.

The software provides a single, centralized view for all connected devices – even those scattered around the globe.

Regarding tool fragmentation, Kaseya VSA eliminates traditional problems by allowing you to quickly monitor, update, troubleshoot, and fix network-wide issues.

If you’re looking for a tool that IT supports in all environments – cloud, on-premise, or hybrid – and offers support for all types of devices, Kaseya VSA is one of the best tools on the market right now.

Key Features:

• In a simple interface, execute the required operations on all endpoints across your entire network – whether physical or virtual.
• Remotely manage all devices using a single-pane-of-glass console to streamline operations.
• Close tickets faster with the ability to prioritize alerts by severity.
• Quickly deploy patches across all devices in their network via a single console.
• Use their security shield to detect and block cyber threats, removing any security concerns before escalating.

Pricing:

While no pricing is mentioned on their website, they offer a free 14-day trial to try out this software and its features.

4. Itarian.

Best For Solving Any Issue Remotely.

Itarian is a scalable RMM software that promises small businesses a comprehensive set of features.

If you’re looking to manage your business remotely, Itarian enables you to do so securely and safely.

The software offers a monitoring tool that supports all network devices running on Windows or Mac machines.

With a service desk that makes managing tickets more accessible and faster, Itarian allows you to resolve issues remotely.

In addition, through its patch management module, you can quickly deploy patches and updates to all devices in your network.

Tight security protocols ensure that you can manage a seamless IT environment without compromising the security of your business.

Key Features:

• Be able to control your enrolled devices using a single console instantly.
• Monitor, update, and maintain all devices remotely without any effort.
• Enjoy copy-and-paste functions for remotely executing actions on multiple devices.
• Get access to comprehensive logs of all your business activities.
• Control up to 50 devices without having to pay a single cent.
• Run scans every so often to detect security risks before they escalate.

Pricing:

You won’t need to pay anything until your business has more than 50 endpoints.

Then, you only pay $1.25 per endpoint after you grow beyond this number.

5. NinjaOne.

Best For Improving Your Team Efficiency.

NinjaOne (formerly NinjaRMM) has been rated as the 1 in the RMM software category for many years.

If you want to make your team more efficient and improve the security of your business, NinjaOne promises to do so.

With a quick implementation period, you can enjoy NinjaOne within minutes.

The software comes with out-of-the-box integrations that simplify your IT management process.

The software’s broad coverage of management platforms and devices gives you access to remotely manage every aspect of your business.

If you want to quickly solve the most common issues and automate your entire IT process, NinjaOne is a good choice.

With support and training offered as needed, the software promises to give you all the guidance you need to get started.

Key Features:

• Endpoint management across multiple platforms means you can control all endpoints remotely.
• Centralized access ensures you can monitor and maintain your entire network from a single console.
• Easy IT automation through a custom scripting feature lets you automate everyday tasks and actions.
• Patch management ensures you can deploy patches and updates to all endpoints effortlessly.
• Integrated cloud backup to secure your network’s data.

Pricing:

With this software solution, you only pay per device that you manage.

In addition, there are only monthly payment plans, which means you won’t pay extra for any add-ons you don’t need.

6. Auvik.

Best For Having A Complete Overview Of Your Business.

Auvik is an RMM management system that is based in the cloud.

With an easy-to-use interface, Auvik offers complete visibility into your business’s IT infrastructure.

If you want to detect and resolve issues before they escalate, Auvik promises to do just that.

It utilizes artificial intelligence to ensure your entire IT environment is up and running.

You can control and monitor everything, whether on-premise or in the cloud, with secure network management.

Key Features:

• Set up automated network monitoring and IT management
• Reduce complicated network performance monitoring issues
• Automate the management of your business’ IT
• View and take action on complete network health
• Track all activity across the network to simplify troubleshooting and IT assets

Pricing:

Auvik allows you to get started free and then pick a payment plan as needed.

With Auvik, you also get the following:

• Unlimited end-users.
• Unlimited network sites.
• Unlimited devices and endpoints.
• Unlimited support.
• No maintenance fees to pay.

7. RemotePC.

Best For Providing Client Support.

RemotePC helps you provide remote support to your clients.

With a simple yet highly effective design, this software solution promises to give you all you need in one location.

You can manage and maintain any client that is connected to the internet.

When it comes to being your own RMM solution, you can remotely connect to any of your clients, whether working from home or on a business trip.

With the ability to have complete control of your clients’ desktops, this software solution can either be used as a PC management tool or for remote support.

Print documents, manage files, transfer files, and more by working through an interface that allows collaboration with other users.

Key Features:

• A performance viewer that works at 60 FPS speed makes it easy to monitor your systems and get an overall picture of what is happening with them.
• Having multiple users on one computer allows the right team to work simultaneously on the same client-side computer.
• Access via web browser so you can connect to your clients from anywhere.
• Platform independence allows you to use a Windows PC, a macOS, or a Linux-based system to work with this RMM solution.
• With a scalable plan, you can add workstations as your business grows.

Pricing:

There are special offers when it comes to first-year prices, as follows:

• Consumer: $29.62 per month
• SOHO: $44.62 per month
• SOHO: $59.62 per month
• Team: $224.62 per month
• Enterprise: $449.62 per month

Other RMM software not mentioned in this article includes N-Able RMM, Connectwise Automate, and Pulseway.

What Is RMM Software?

Remote monitoring and management software tools provide remote access to client systems and tools for many network and systems management capabilities.

Remote access may happen in various ways, including live control sessions or delivering a pre-recorded program that can run on the managed system.

RMM software typically works with other remote management tools, such as patch management/distribution software, to handle updates and new installations

One can implement remote access tools using various technologies.

These include but aren’t limited to Windows Active Directory, SSH, and Remote Desktop Protocol.

Remote monitoring software differs from remote administration software in that it focuses on the ability to monitor conditions on managed systems.

Many managed service providers use remote monitoring software to verify that the systems they support continue to operate correctly.

This tool can give network managers increased peace of mind when considering or implementing an outsourcing model with an MSP.

RMM tools come in various shapes and sizes; this means that what one company looks for in RMM software may differ from what another company requires.

Who Uses RMM Software?

RMM (Remote Monitoring and Management) software is used by many organizations, from large, established enterprises to small businesses.

It allows organizations to monitor and manage their IT infrastructure remotely, thus reducing downtime and increasing efficiency.

Large enterprises often use RMM software to keep track of their networks on a large scale, with multiple locations across the globe.

RMM tools can help them identify areas where they could improve performance by optimizing network configurations or deploying new technologies.

It can also help them ensure that security protocols are followed across all sites.

Small businesses often find RMM software essential for keeping up with customer demands.

By having the ability to monitor performance, they can identify issues quickly and resolve them before customers are affected.

Moreover, it provides IT teams with the tools necessary for proactive maintenance tasks such as patching and updating software without manual intervention.

In addition to keeping up with customer demand and minimizing downtime, RMM software solutions also allow businesses to reduce costs associated with managing IT resources.

Organizations can save time and money through automated reporting, alerting, and patching processes while ensuring their systems remain secure and reliable.

Businesses have more time for other value-added services like developing new products or providing better customer service experiences.

What To Look For In An RMM Software

The following are some of the key features that you should think about when considering whether a particular RMM software solution is right for you:

User Interface Customization

Some RMM software remediation tools allow you to customize the user interface for various users and customers.

It is also beneficial if the RMM solution comes with a guided tour or quick start guide so that when you first use this software, you will know where to find critical features and functions quickly and easily.

Remote Monitoring Capabilities

Having the right remote access capabilities is essential for remote monitoring.

It is also important to have features such as remote scheduling of surveys or remote shutdown and restarting so that you can remediate any problems on the client-side systems with ease.

Integration

An RMM software solution that can integrate your existing IT management solutions will provide you with many advantages.

For example, if you are using an asset management system, then integrating this RMM software solution with the two solutions will allow you to update the managed systems records whenever a change occurs automatically.

It is also helpful to integrate remote monitoring capabilities into other IT management applications, such as your helpdesk tracking software, to get a full view of any problems with your managed systems.

Scalability

If you do not currently manage a large number of systems, then it is likely that you do not need to opt for an RMM solution that is scalable up to thousands and thousands of computers.

However, if you think your business might grow at any point in the future and need to manage more systems than you do now, then you must select an RMM solution that can adapt as your needs change.

Support For Mobile Devices

As many companies start using mobile devices such as laptops and tablets as part of their day-to-day operations, selecting an RMM solution that supports mobile devices is essential.

Whether these mobile devices are running on Android or Apple platforms, it is essential that your chosen RMM solution can support them.

Integrated Ticketing System

An integrated ticketing system within the RMM software will automatically enable your technicians to create tickets whenever a remote issue is detected.

This system will help reduce your time manually creating tickets and provide a more streamlined service for your clients.

Asset Management Module

An integrated asset management module can help improve efficiency by enabling you to use the RMM software to update records on managed systems.

It is also helpful if this module allows for mobile app and device registration, remote shutdown, and restart, as this helps manage various assets and devices.

Cloud Services

When looking at an RMM solution, it is worth evaluating whether this software supports cloud services.

Cloud services will enable you to remotely manage clients’ systems using the Internet without installing any software locally on your computer or your client’s system.

Some of these solutions come with low-priced starter packages that allow you to manage a small number of systems.

Suppose your business grows, and you find that you need more functionality.

In that case, you can always upgrade to a higher-level package that offers advanced remote monitoring, scheduling, and other features that might be useful in helping you to take care of your clients’ needs.

Automated Patch Management

It is often the case that patches and updates can cause problems with a system or an application.

Some RMM software solutions come with automated patch management capabilities to help you minimize downtime and keep your systems up-to-date without worrying about any of these issues.

Remote Control Sessions

You will almost certainly find that you need to provide remote assistance to your clients from time to time.

An RMM software solution can help as it enables you to schedule sessions and remotely control a client’s system quickly.

This control helps you resolve any issues quickly and easily without needing to be at the client’s site.

Hardware And Software Inventories

The client networks you will be taking care of are likely to contain a wide range of types of hardware and software that you need to know about.

You must select an RMM solution to keep track of these systems’ hardware and software components.

You’ll be able to quickly find out what issues have been reported by each system and resolve them quickly, preventing the need for any hardware or software changes.

Security Monitoring Capabilities

All businesses must safeguard their systems against any unauthorized access or intrusion.

An RMM solution with security monitoring capabilities can help you identify any suspicious processes on your system so that you can take action accordingly.

Businesses in susceptible sectors (including the financial and banking sectors) must comply with various regulations, and RMM tools help do this.

Automation

Professional services automation (PSA) is a term given to the level of automation that you can achieve with an RMM solution.

You must select an RMM software solution that offers this functionality.

It will allow you to reduce your operational costs and improve efficiency by reducing the number of manual tasks needed.

Customer Support

Various IT departments and IT service providers will help whenever vulnerabilities arise within a workflow.

These vulnerabilities can vary from device management, remote monitoring & management, IT operations, onboarding, and even billing.

It is essential to have RMM software with live customer support to help you through any problems you are experiencing.

RMM Software – FAQ

What is SNMP?

SNMP stands for Simple Network Management Protocol. It is a network protocol that enables network devices to be monitored and managed.

System admins use SNMP and RMM software to provide remote monitoring and management capabilities.

Is Having An Antivirus Solution Crucial In An RMM Solution?

No, having an antivirus solution is not crucial when using an RMM software solution.

However, it is often advisable to have one to help protect your systems from malware or other threats.

How Are SaaS And RMM Related?

SAAS is a term that stands for software as a service. It is a model whereby the software is hosted by the provider and made available to the customer over the internet.

RMM software and SAAS solutions can often provide remote monitoring and management capabilities.

Wrap Up.

RMM software tools are essential to running a more efficient and professional services company.

They will significantly improve how you support your clients, automate everyday tasks and provide security monitoring capabilities to help keep your systems as secure as possible.

By looking at the features offered by each solution and assessing their importance for your business, you will be able to find the software that best suits your requirements and budget.

To recap, the best RMM Software on the market right now are:

• Atera: Best Overall RMM Solution.
• RMM Central: Best For Discovering Connected Devices.
• Kaseya VSA: Best For Those Looking To Eliminate Network Inefficiencies

Have you ever used RMM software before?

Which one was your preferred solution?

I’d love to read your thoughts and comments about this software in the comments below.

Further reading on AdamEnfroy.com: Check out the latest asset management and BPM software list to learn more about taking your business to the next level.

In addition, the best SIEM tools (security information and event management tools) can also help protect your business in its day-to-day operations.